The Terms and Conditions Page reflects Arena Mail guidelines pertaining to establishing disclaimers, the use of, and limitations of liability governing the use of Arena Mail website as well as work we conduct for all Arena Mail clients. It also highlights important guidelines pertaining to refunds and the 100% money-back guarantee policy.
By using this Website, the User consents to and acknowledges all of the practices described below.
All web content present on this site, including the company logo, images, videos, icons, the header, footer, all the landing pages and blog are the exclusive property of Arena Mail. We reserve all rights to the website content material. This content cannot be copied, modified, reproduced or republished, posted or distributed in any way and/or in any form without the full knowledge and prior written permission from Arena Mail.
Arena Mail is a registered trademark which cannot be used in any manner without prior written consent from us. Any unauthorized use of our content materials will constitute a violation of laws pertaining to copyright, trademark and any other legal laws that might be impacted because of it. Arena Mail will be within its rights to pursue criminal or civil penalties against parties who illegally use our website content.
Arena Mail offers a no-hassle refund policy to its customers. Certain conditions apply.
If you wish to cancel your order and discontinue our services before the project has begun, you may do so and Arena Mail will provide you with a complete 100% refund minus the transaction charges.
If you wish to discontinue our services while the project is still active, Arena Mail will refund you the balance payment of your order. The amount for which we have already done the work for your project will be retained and the remaining balance will be refunded.
Any type of project—whether active, on hold, in-progress or already completed—will be ineligible for a partial or full refund provided that payment for that project was made 90 days ago or more than 90 days ago.
If you have any specific concerns and require a complete refund, you may send us a refund request and we will take the decision accordingly.
Arena Mail has a no-hassle 100% money back guarantee policy for SEO projects. Certain conditions do apply.
If the client’s designated website is not ranking after completing all the deliverables assigned for that project inside 30 days, Arena Mail will not hold the client liable for payment and will reimburse the entire payment amount to the client, including any and all transaction changes.
Clients must contact Arena Mail and initiate the money-back guarantee process within 60 days from the date of project completion. Requests received after 60 days will not be entertained.
Unless quoted in writing, all Internet Marketing Services by Arena Mail will be charged on a monthly recurring basis. This includes, services such as Search Engine Optimization (SEO), Pay Per Click Advertising (PPC), Social Media Marketing, Content Marketing, Reputation and Brand Management and other similar Digital Marketing services. Depending on the length, complexity and duration of a project, certain Web Design and Development based projects may also be charged on a recurring monthly payment basis.
Prompt client feedback and approval is required for all projects undertaken by Arena Mail, unless auto-approval is provided by the client in writing. If no client feedback is received for 30 days or by the project completion date (whichever comes first), Arena Mail will reserve the right to keep the cost of the project as we pre-allocate all resources for the project entirety. Clients will not be eligible for a full refund; however, a partial refund is possible upon mutual agreement.
Arena Mail will not be liable or responsible for any damages of any kind to the client, their website(s) or any other entity. Clients who are dissatisfied with the service can request a refund and discontinue using the site. We will not be responsible for any accidental loss or release of client data or for any penalties the client website may incur from search engines. Arena Mail only utilizes white-hat SEO strategies in accordance with Google Guidelines. Any action we take, we do so only after informing the client and seeking their approval beforehand.
We advise all clients to routinely backups their website in case of any data loss. Arena Mail will not be liable for any loss of data or website issue. We recommend clients never make any changes to their website without informing us first beforehand.
Changing the website template, design, or META tags can impact rankings, and traffic. We strongly advise and recommend that clients never change any META details or content on a landing page or website without informing us beforehand. Arena Mail will not be responsible for any rankings, traffic loss as a result any changes to META, content, design or theme change from any party.
Arena Mail will not be liable in any way if a client website is penalized by search engines for any reason. Arena Mail practices white-hat SEO in full accordance with Google Guidelines and we always seek approval from the client before making changes to their website. Should search engines penalize the site for any reason, Arena Mail will not be held liable or accountable.
We only do development work at client’s request. Arena Mail will not be held liable or responsible for any damage to the website, loss or theft of data, or damage to any other online and/or offline property. Clients are encouraged to provide us with user-level access instead of administrative access wherever possible. We also recommend that clients change any login details they provide us after we have successfully concluded the assigned task. We highly recommend that clients keep a backup of their website on a secure server. If the website disappears from the Google Index or is completely erased accidentally, Arena Mail will not be held liable or accountable.
Arena Mail shall not be responsible if search engines start discounting links from their index for any reason. Neither will Arena Mail be liable for any rankings or traffic loss due to search engine updates or strategy changes from either end. Any delays or performance issues arising from client hosting, ISP provider, delays from client’s end or from circumstances beyond our control will not be the responsibility of Arena Mail. By using the website, you hereby waive any claim against Arena Mail arising out of any type of loss, theft, malfunction or disruption to the client website or any properties attached or associated with it.
We only use streaming images for client projects unless the client is willing to pay for exclusive rights for a particular picture. Arena Mail only utilizes legally usable steaming images for clients. We never use images that have copyright protection or without authorization.
Should Arena Mail decide to amend, update or change its Terms and Conditions page, we will do so accordingly by making the necessary changes on this page. Users are encouraged to visit this page regularly in order to stay updated on the latest Arena Mail policies. Arena Mail is not obligated to inform clients regarding changes to their Terms and Conditions or Privacy Page.
Arena Mail is neither liable nor obligated to notify users of any changes made to our Terms and Conditions page. Viewers and clients must check this page regularly in order to be promptly updated regarding Arena Mail policies pertaining to refunds, liability, and other important terms and conditions.
Access to our newly designed Client Dashboard tool is only available for Arena Mail clients. Users will be able to utilize this tool for as long as they are customers of Arena Mail. The Dashboard tool highlights invaluable data pertaining to a client’s website. It is an aerial view of the website and how it is performing on specific platforms. Users can monitor our progress and see how Arena Mail is working on their website on a daily basis. All information is displayed in real time. This access is created based on the information provided by the user at the time of registration. This information is not shared or sold.
All images on the Arena Mail website are Arena Mail property and shall not be used in any way, form or fashion without first seeking written approval and verbal authorization from Arena Mail.
Arena Mail only utilizes legally usable images for clients. We never use images that have copyright protection.
Viewers and users who have any questions or queries regarding Arena Mail’s Terms and Conditions, can contact us using the information below.
**UPDATED – Sep 3rd, 2020
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